Tom Fermazin

Tom Fermazin, Founder, has created hundreds of effective customer stories for a wide range of clients over the past two decades spanning many technologies including networking, software, security, call center, electronic design automation, Web 2.0, email, data storage and management, and more. Fermazin is the author of more than 50 bylined articles in a dozen technology publications and held the position of Marketing Communications Manager at two high-tech firms before establishing WriteIntelligence. Pioneering the development of prospect-focused customer stories, Fermazin also creates brochures, data sheets, and white papers.

Melissa Smith

Melissa Smith, technical staff writer, holds a master’s degree in organizational communication, and has worked among the world’s most admired technology companies for the past decade. She specializes in researching and tracking competitive trends in multiple industries, and helps clients leverage corporate communication, such as case studies, to gain the competitive edge.